Premier Banking Relationship Manager OCBC Bank - Branches throughout Malaysia

Job description

• Financial – To achieve membership acquisition, revenue and sales target by providing appropriate financial solutions to our targeted & existing Premier Banking customers. To expand our Premier Franchise by acquiring new to Bank Premier Banking customers via various marketing campaigns and initiatives. To plan, organize, participate and execute event and sales activities in line with the Premier Banking segment business direction.

• Service – To provide excellent customer experience at all customer contact points with our Premier Banking customers. To build lasting relationship with Premier Banking customers by timely follow-ups and anticipate customers needs well in advance. To be proactive in engaging our Premier Banking customers with aim to improving overall customer engagement score on a consistent manner.

• Compliance – To adhere diligently on all documentary and fulfillment processes & procedures. To ensure no lapses in control procedures, both statutory and regulatory on a timely manner. Aim to achieve high work quality with zero defects in account opening, sales transactions execution, loan submission and others.

Desired Skills and Experience

• Must be local citizen (Malaysian)
• Minimum Diploma holder
• Minimum 2 years sales or service experience in the Financial or Service industry (eg of service industry are airline, telco, hotel, tourism)
• Good social networking skills
• Chinese speaking preferred
• Excellent inter-personal skills
• Possesses own transport and willing to travel
• Preferably multi-lingual