Job description
- Control cost for the division with proper implementation and action plan for Food & Beverage department.
- Increase average rate by encouraging up selling and maximizing yield according to occupancy trends during peak and non-peak seasons.
- Responsible for the sales, organization and the quality of services delivered to the guest for Food & Beverage department within the division.
- Assist with the development, maintenance and update of details Standard Operation Manual that reflects policies and procedures, work process and standards of performance within the Division, ensure annual review to accurately reflect any changes.
- Establishes a rapport with guests maintaining good customer relationships and handle all guest complaints, requests and enquiries on food, beverage and service.
- Increase average rate by encouraging up selling and maximizing yield according to occupancy trends during peak and non-peak seasons.
- Responsible for the sales, organization and the quality of services delivered to the guest for Food & Beverage department within the division.
- Assist with the development, maintenance and update of details Standard Operation Manual that reflects policies and procedures, work process and standards of performance within the Division, ensure annual review to accurately reflect any changes.
- Establishes a rapport with guests maintaining good customer relationships and handle all guest complaints, requests and enquiries on food, beverage and service.
Desired Skills and Experience
Level of Education: Bachelor / Licence
Areas of study: Hospitality Management
Professional experiences: 6 to 10 years
Languages essential: English (Primary tongue)
Optional languages: Malay (Working level)
- Experience in team Management
- Computer literate and hotel applications
- Computer literate and hotel applications
The first Malaysian Icon hotel displaying a unique architecture by the magnificent Putrajaya Lake with 281 rooms and serviced residences, 21 function rooms for up to 700 guests, 2 restaurants, 2 bars, a deli, swimming pool, spa, fitness centre and team-building facilities. Located adjacent to Putrajaya International Convention Centre, 25 minutes drive from city centre and Kuala Lumpur International Airport. The hotel offers a variety of leisure facilities and water sports. Putrajaya is a well-lit city. One of the attractions, the Seri Wawasan Bridge has a breathtaking night view. Alternatively, drive to Putra Mosque square and go down the escalator to the food court overlooking Putrajaya Lake.
AccorHotels Asia Pacific is the leading international hotel management company with over 500 properties in 16 countries around the region under its Sofitel, Pullman, MGallery, Grand Mercure, Novotel, Mercure, Ibis, Ibis Styles, and Ibis Budget brands. AccorHotels Asia Pacific is part of Paris Based, Accor SA, the European leader in hotels, tourism and corporate service with over 4,000 hotels worldwide.
AccorHotels, the world's leading hotel operator and market leader in Europe, is present in 92 countries with 3,500 hotels and more than 440,000 rooms. Accor's broad portfolio of hotel brands - Sofitel, Pullman, MGallery, Novotel, Suite Novotel, Mercure, Adagio, ibis, ibis Styles, ibis budget, and hotelF1 - provide an extensive offer from luxury to budget. With more than 160,000 employees in AccorHotels brand hotels worldwide, the Group offers to its clients and partners nearly 45 years of know-how and expertise. Across all brands and regions, AccorHotels’ five core values of innovation, a spirit of conquest, performance, trust and respect have been shared and expressed every day by its 160,000 employees* in its brand hotels worldwide.
It aims to achieve two ambitions by 2015: to become the leading European franchise and to be on the podium as one of the world’s three leading hotel companies.
More information on www.accor.com
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