Our client is the leading healthcare services provider and they are seeking an Operations and Customer Service Manager with account management/ customer service management experience.
Responsibilities:
- Lead a team in managing warehousing and distribution; and order processing for our clients
- Act as the focal point of contact for clients for any operational, performance or commercial issues or queries
- Engage clients actively to understand their strategic direction and needs; and develop relevant strategies to meet clients’ business needs
- Establish relevant KPIS to drive service and operational excellence to enhance clients’ satisfaction
- Review business performance, compile information and organize business reviews with clients periodically
Requirements:
- Degree holder
- Broad experience in supply chain, logistics, operations and key account management
- Experience within the Pharma/Medical Device/Healthcare sector
- Proven track record in managing and developing a high performance team
- Good knowledge in warehouse management system and inventory management
- Excellent leadership, communication, presentation, interpersonal, analytical and negotiation skills
Please submit your application with your full CV in word document.
We thank you for your interest in this application and regret that only short-listed candidates are notified.
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