Crowdsourcing –English Speakers– Singapore Work from Home Appen - Singapore, SG

Listing Info
"Appen was named in Forbes as one of the Top 100 Companies Offering Flexible Jobs in 2014"

Interested in becoming a part of something big? We’ve got just the thing for you!
Appen’s Global Crowdsourcing Network is exactly the way it sounds: an online community of people from every corner of the world coming together to create something huge. We love our crowd; they are an amazingly diverse group of individuals. In fact they are the reason we think crowdsourcing is a truly awesome endeavor. They are students and professionals, mothers and veterans, teachers and gamers. Each one has something unique to contribute to the crowd.

But what is it that they contribute to?
Crowdsourcing runs on the belief that more heads are better than one. Instead of obtaining ideas or opinions from a small number of employees, our crowd utilizes the internet to help researchers collect data that is used in projects ranging from audio transcription to user experience and content evaluation. This mix of so many different people also means that the results are of exceptional quality and help our clients’ products become even better.

Your life comes first!
Appen believes that work is only a part of life, not all of it. Our crowd works when they want, for how long they want from the comfort of, well, wherever they want! Income is based solely on effort and creates an even playing field for everyone. This means there are no time commitments, no quotas, just you.

Become part of a rapidly growing global network of independent contractors working as Crowdsourcing Judge! Appen, a language technology solutions and consulting firm, is looking for motivated individuals to join our projects.

Applicants Must Have

Access to a PC or laptop with Windows Vista, 7 or 8

A high speed internet connection

Fluency in English Language

Currently residing in Singapore

If interested, please don’t hesitate to copy or click this link to register. (Students are welcome to apply)
https://erec.appen.com/sap/bc/webdynpro/sap/hrrcf_a_posting_apply?param=cG9zdF9pbnN0X2d1aWQ9MDA1MDU2ODA3Qjk5MUVEM0FFQTc2QUFFRUI2Q0JGMzkmY2FuZF90eXBlPUVYVA%3d%3d&params=cG9zdF9pbnN0X2d1aWQ9MDA1MDU2ODA3Qjk5MUVEM0FFQTc2QUFFRUI2Q0JGMzk%3d&sap-client=300&sap-language=EN

or http://bit.ly/1wC8mQ6

Appen is a language technology solutions and consulting firm, recognized as a global leader in the quality, range and caliber of its expertise. We are focused on helping our clients reach international markets by leveraging our expertise in over 140 languages and dialects. Our clients are among the world’s top internet search engine and voice recognition providers. For more information come see us at http://www.appen.com.

Interested in working with Appen? Join our Talent Network for job alerts in your inbox: http://ow.ly/vP1rc

Complaint & Escalation Supervisor Asurion - Singapore

The Complaint & Escalation Supervisor will provide assistance to other departments and directly to customers for assistance with issues outside of scope of usual business processes. This may include post-fulfillment calls (via transfers from frontline and tech support on escalated issues), voice messages, letters, outbound calls and e-mails from customers providing information, answers, assistance and resolution to complaints and general inquiries.  The Complaint & Escalation Supervisor will also be responsible for working with appropriate parties in other departments (i.e. TLC, Sales Channels, etc.) to resolve issues as they arise.  According to department needs, duties may include handling customer escalations, drafting internal or external communication pieces, researching the authenticity of service requests, checking the validity of police reports and other issues requiring research. Candidates must possess the ability to make sound business decisions that stay within the guidelines set by the company yet maximize customer satisfaction.  Performance in this role is measured by individual and team objectives. 

The Primary Duties and Responsibilities (including but not limited to):

• Promptly respond to escalated subscriber inquiries, compliments, or complaints directed to the Customer Satisfaction department.
• Effectively communicate changes to Asurion policies and / or procedures in a timely fashion.
• Resolve subscriber inquiries not resolved by or escalated beyond Customer Care.
• Perform subscriber intervention and notification on all back-order status, back-order release, of mobile equipment and accessories.
• Review and research service requests that require police reports or other types of validation.
• Manage trouble tickets, where customer satisfaction intervention is necessary.
• Work as liaison to other departments to identify subscriber service issues and to improve processes.
• Perform outbound calling campaigns as assigned.  Campaigns include, but are not limited to: Warehouse out of stock, Survey Callbacks, Backorder of inventory, back orders released, Purchase for Reimbursement, Exception handling, and Missed Shipments etc.
• Work as the subscriber/customer advocate, demonstrating proficiency in all care functions, including escalated issues, complaint resolution, replacements, and account retention, modifications, and reimbursements.
• Assist in developing tracking tools and progress reports within the customer satisfaction department.
• Resolve highly complex escalated issues and re-sell the benefits of Asurion products and services (customer retention).  Rebuild relationship,, perform required research and follow-up with subscribers to provide resolution to subscribers and various carrier contacts.
• Proactively communicate process improvement opportunities to reduce escalations and improve customer satisfaction.
• Track customer concerns, trends, program issues, product and service related problems for analysis and make recommendations to Asurion management for program, product and service improvement.
• Develop tracking tools and progress reports that can be used for trending and analysis of client relations and highly escalated customer issues.
• Interface closely with Service Quality and Ops Managers to champion required projects/process to successful completion, to include weekly feedback of coaching opportunities, unprofessional call center complaints that are identified via complaints received.
• Track client concerns, trends, program issues, product and service related problems for analysis and make recommendations to the client for program, product and service improvement.
• Perform other duties and special projects as assigned including (but not limited to) preparation and delivery of team meetings and game films.

Desired Skills and Experience

QUALIFICATIONS

•  Previous experience handling customer complaints and escalations
• College Degree or equivalent experience in the field.
• Excellent verbal and written communications skills.
• Ability to work independently, with strong analytical reasoning.
• Internet savvy, strong knowledge of Microsoft Office product suite with particular emphasis on Microsoft Excel and Word.
• Proven commitment to deliver exceptional customer service
• Proven ability to work well with external and internal customers, business experience heavily skewed in Care operations.
• Good negotiation and account navigation skill sets.
• Proven ability to analyze and recommend business actions.
• Strong organizational, administrative, and time management skills.
• Ability to foster teamwork, and partner across functional areas and within Care to deliver seamless service to customers.
• Passion & ability to achieve goals, in a fast-paced, changing work environment.
• Detail-oriented with exceptional telephone skills.
• Ability to speak English and Mandarin an advantage

Important note: This is a contract opportunity. Interested candidates should be willing to take on a contract role for 6 months.

For the past 20 years, Asurion has helped people across the globe balance the interdependency between life and technology. 

Today, as the industry-defining leader of technology solutions, we ensure 300 million consumers’ devices and appliances stay online and on the job in this fast-moving, tech-driven world.

We help you retrieve the seventeenth (and perfect) picture of your dog in that sweater, and make sure the undeliverable email is delivered. We replace that lost phone, and make your TV shake hands with the Internet. We’re the silent partner in your video editing career, and the reason you can do that thing with the thing that makes beautiful music on your tablet.

We’re the people who know what the one button does. And why sometimes it does not.

We have always worked as though life depends on us. And, increasingly, it does.
Technology is virtually everywhere. It drives performance at work, powers a growing number of tasks at home, and guides us as we move between the two.

At Asurion, we not only understand technology, we appreciate the value of it. Life without the laptops, devices, and apps we become accustomed to can become very challenging, very quickly. And as your home’s devices become interconnected, the stakes become even higher.

We’re a technology company. But we’re also an amazing group of people. When you call us, you’ll talk to people with the patience and experience to genuinely help. We understand what it’s like to have a cell phone fall in the swimming pool or a hard drive crash on a term paper.
We replace. We fix. We find. We solve. We keep you in the game.

Asurion ensures technology and people are harmonious. And your life is in balance. We do so across the digitally connected globe, by speaking six languages, and by working across any device, platform or provider.

There’s only one system like ours on earth, and it took two decades of innovating, and empathizing, to build.

Asurion. Life’s Operating System.

APAC Regional IT Manager Airbnb - Singapore, Singapore

Job description

The AirSupport team keep the lights on and enable our teams around the world to work with technology in the most efficient way possible. Right now, we’re hiring someone to manage a small but growing team of AirSupport team members for our APAC offices. This position is based in Singapore, Airbnb’s APAC headquarters, and will be responsible for managing and delivering the best IT support on the planet, enabling employees to innovate and operate at their peak potential. Our three main departmental objectives are to build a strong foundation of core infrastructure and services, deploy new innovative solutions, and to support regional initiatives. This position will report directly to the Global AirSupport Manager in San Francisco.

Responsibilities:

• Manage IT support for Airbnb employees in resolving problems with IT, AV and Communications systems.
• Conceptualise, design and execute projects to improve systems and operations.
• Document support and operations processes.
• Manage hardware and software purchasing for APAC.
• Maintain accurate Asset Management records.
• Hire great people to be on the team. Support, motivate and develop them, and help them grow.
• A strong Team Lead willing to troubleshoot problems, following defined ticketing procedures, and maintaining clear and open communication with the client and other IT staff.

You will provide after-hours coverage as needed. Availability during non-business hours is required.

Requirements:

• Minimum of five years of experience in managing technical service operations and a support team.
• Experience with purchasing, inventory management, and accounting.
• Sound knowledge of information and communications technology fundamentals.
• Ability to help Airbnb employees solve hardware and software problems with Apple products, including iMac’s, laptops, iPhones, and Apple applications software.
• Experience with hosted productivity and communications applications, including Google, Box, MS Office, Adobe, contact center tools, and the ability to train and support employees on their use.
• Knowledge of Apple and Android mobile phone systems and the ability to advise and help employees with those tools.
• A positive, service-oriented attitude.
• Good verbal and written communications skills.
• Demonstrated ability to be a great leader for the APAC IT Support Team.

Bonus Skills:

• Apple Certified Support Professional (ACSP)
• Apple Certified Maintenance Technician (ACMT)
• JAMF/Casper Suite certification
• Knowledge of and experience with the specific products used at Airbnb, including: Apple computers, Adobe Creative Suite, Box, Google Apps, JAMF/Casper Suite, OneLogin, Web Helpdesk.

Still excited? We knew you'd be. Apply directly below, we're looking forward to getting to know you better.

Sr Tech Support Engineer SanDisk - Singapore, SG

Job description

We are seeking a Customer Support Engineer (L2) who will provide support to customers, partners, and OEMs of SanDisk products.  Our customers, from large traditional enterprises and software companies to, Hyperscale datacenters including the latest and hottest web startups, demand more help and guidance to make best use of our technology, and support is crucial for success.


The Techincal Assistance Center team is the single point of contact that helps our customers, field, development partners, and channel partners learn how to use the fastest and most reliable solid state storage technology in the world and helps them preserve and enhance the value derived from DanDisk’s products through reactive and proactive services.

This position reports to the manager of the Singapore TAC office.

SanDisk offers a highly competitive compensation package and great benefits. SanDisk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status.

For more than 25 years, SanDisk has been expanding the possibilities of data storage. The collaboration and creativity of SanDisk employees fuels our constant innovations that enable breakthrough products and ideas. Our high-performance storage technologies are used by many of the world's largest data centers, embedded in the most advanced smartphones, tablets, and laptops, and are entrusted by consumers around the world. From our corporate headquarters in Milpitas, California to our major research, product design, development and manufacturing operations in Israel, China and India, to our sales operations serving the Americas, Europe, the Middle East, Africa, Asia Pacific and Japan, we’re committed to pushing the boundaries of data storage. Interested in joining our team of innovators? Check out our current openings and connect with us today.

Early Childhood Lead Teachers Needed Learning Care Group - Commerce, MO, US

Job Description
Come grow with us!  Tutor Time in Commerce is hiring dynamic Lead Teachers to join their growing childcare facility on 8011 Commerce Road.  Our openings are in the Preschool, Infant and Toddler rooms.  High School degree required, and at least 12 ECE credits.
Join our talented team, where we inspire children to be lifelong learners! Through our play based curriculum, our affectionate and loving staff ensures that our children are imparted with the knowledge to succeed.

Our Lead Teachers...

• Create fun and interactive learning experiences while serving as mentors to fellow Teachers.
• Are caring, compassionate and love what they do!
• Ensure the daily care of every child by following all licensing guidelines and implementing all company standards.
• Communicate directly with parents and prospective parents to achieve success for the child.
• Maintain a fun and interactive classroom that is clean and organized.
• Have countless advancement opportunities through our on-going training and expansive network of centers and brands.
• Are rewarded with hugs from children and praise from parents every day!
  

About
We are looking for candidates that are as passionate about the growth and development of the precious children in our care as we are. We are most interested in talking to applicants that have:

• Experience leading a classroom and creating educational lesson plans
• Experience working in a licensed childcare facility
• Coursework or a degree in early childhood education or child development or a CDA
• Impeccable references and a proven track record of caring and nurturing children to provide them with a great start to their educational careers
• The ability to meet state and/or accreditation requirements for education and experience
• Flexibility as to the hours and schedule of work
• Must be at least 18 years of age 

Serving Children with Five Unique Brands

Headquartered in Novi, Michigan, Learning Care Group, Inc. is the second-largest for-profit child care provider in North America. An international leader in child education and family solutions, we provide early education and care services to children between the age of six weeks and 13 years under our five unique brands. 

In total, Learning Care Group operates more than 900 corporate and franchise schools across the country and around the world — each devoted to providing a safe and stimulating environment that will inspire a lifelong love of learning. We have the capacity to serve more than 100,000 children between the ages of six weeks and 13 years. Our 17,000 dedicated directors and teachers share our vision to develop innovative Learning Care solutions, helping to enable us to better serve children and their families.

Join our talent network: http://www.jobs.net/jobs/learning-care-group/en-us/

Volunteer: Help our children read! Palm Beach County Literacy Coalition - Boynton Beach, FL, US

Job description

The Palm Beach County Literacy Coalition strives to promote and achieve literacy in Palm Beach County through program such as Adult Literacy, Family Literacy, Children's Literacy, Workplace Literacy, Health Literacy and Literacy*AmeriCorps.

What: Tutor three first and/or second grade children, one-on-one, in reading comprehension
Where: At selected Title 1 elementary schools throughout Palm Beach County
When: During regular school hours, effective September 2015
Requirements: Volunteers must be at least 18 years old. Commitment to tutor two sessions/week, 90 minutes/session (or team up with another volunteer and each tutor one session/week). No experience required.

Training will be provided by the Literacy Coalition.

For more information, call Jeanne Heavilin at (561) 767-3366 or e-mail JHeavilin@LiteracyPBC.org.

To apply, visit Building Better Readers on our website: www.literacypbc.org

This is a volunteer opportunity provided by VolunteerMatch, in partnership with LinkedIn for Good.
This position requires the following skills: Literacy / Reading, Reading Comprehension

About this company

The mission of the Literacy Coalition of Palm Beach County is to improve the quality of life in our community by promoting and achieving literacy.

Our goal is to ensure that every child and every adult in Palm Beach County becomes A READER.



We Serve

The mother who can't read a letter sent home by her daughter's teacher.
The worker who claims he left his glasses at home rather than admit he can't read the instructions left by his boss.
The preschool child who lives in a home that doesn't contain a single book.
The family who lives in poverty because the parents don't have the literacy skills to qualify for a job that pays a family sustaining wage.
One in seven adults in Palm Beach County is unable to read and understand information found in books, newspapers, magazines, brochures and manuals. Through extensive outreach and collaboration with a network of community partners, the Literacy Coalition strives to ensure that individuals who need to improve their literacy skills receive the help they need. In 2011, the Literacy Coalition provided services to more than 30,000 adults, children and families.

Assistant teachers wanted in Commerce!* Learning Care Group - Commerce, MO, US

Job Description
Come grow with us!  Tutor Time in Commerce is hiring Full Time Assistant Teachers to join their growing childcare center on 8011 Commerce Road.  High school degree and prior experience working with children required.
Join our talented team, where we inspire children to be lifelong learners! Through our play based curriculum, our affectionate and loving staff ensures that our children are imparted with the knowledge to succeed.

Our Assistant Teachers…

• Are caring, compassionate and love what they do!
• Ensure the daily care of every child by following all licensing guidelines and implementing all company standards.
• Help to maintain a fun and interactive classroom that is clean and organized.
• Have countless advancement opportunities through our on-going training and expansive network of centers and brands.
• Are rewarded with hugs from children and praise from parents every day!
  

About
We are looking for candidates that are as passionate about the growth and development of the precious children in our care as we are. We are most interested in talking to applicants that have:

• A High School diploma or equivalent
• Experience working in a licensed childcare facility
• Coursework in early childhood education or child development
• Impeccable references and a proven track record of caring and nurturing children to provide them with a great start to their educational careers
• The ability to meet state and/or accreditation requirements for education and experience
• Flexibility as to the hours and schedule of work
• Must be at least 18 years of age
  

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Serving Children with Five Unique Brands

Headquartered in Novi, Michigan, Learning Care Group, Inc. is the second-largest for-profit child care provider in North America. An international leader in child education and family solutions, we provide early education and care services to children between the age of six weeks and 13 years under our five unique brands. 

In total, Learning Care Group operates more than 900 corporate and franchise schools across the country and around the world — each devoted to providing a safe and stimulating environment that will inspire a lifelong love of learning. We have the capacity to serve more than 100,000 children between the ages of six weeks and 13 years. Our 17,000 dedicated directors and teachers share our vision to develop innovative Learning Care solutions, helping to enable us to better serve children and their families.

Join our talent network: http://www.jobs.net/jobs/learning-care-group/en-us/