IT Administrator Newsweaver - Ireland

The Opportunity:

If you love technology and have IT Administrator experience, then this is the opportunity for you to be part of a fun, highly-motivated team. At Newsweaver the IT Administrators are responsible for installation/configuration and maintenance of the systems hardware and software and related infrastructure that supports our entire business.

We believe in continuous innovation and learning and, reporting to the Head of System Operations, this role will provide you with an opportunity to make a significant contribution to new solutions being offered to Newsweaver’s blue-chip customers, and will also provide first-class learning opportunities in new technologies and methodologies. (Plus a Macbook -2100f…….. and cake – lots of cake!)

Reporting to the Head of System Operations, you will be self-motivated and comfortable working independently, hungry to take ownership of projects and have excellent organization and time management skills. The role involves working closely with all the departments in Newsweaver and requires strong communication and interpersonal skills.

This is a full-time, permanent role based in our EMEA HQ in Ireland’s Silicon Valley of Cork!!

What you’ll be doing:

• Using incident tracking tools, you’ll be resolving help-desk calls
• You’ll be troubleshooting workstations, printers, scanners, end-user hardware, email and a whole host of other technical issues as they arise
• This role supports remote users and their technical needs
• You’ll be upgrading and installing software for end users on both Windows and Mac desktop operating systems
• All internet access and network infrastructure will be part of your responsibilities
• You’ll configure and maintain Newsweaver phone systems and mobile phone support
• You’ll maintain virus/spyware tools
• Asset management and the purchase of software, hardware and IT systems will all come under your remit
• You’ll be setting up and training new employees – probably every week, at the rate we’re growing!!
• You will sometimes be required to write documentation

Desired Skills and Experience

What you must have:

• A Bachelor’s Degree in Information Technology Support or an equivalent combination of relevant experience and/or education and training
• Minimum 1 year experience in a computing services environment
• Experience in supporting Windows 7, 8 & Mac OSX desktop operating systems
• Capable of training users in applications and operating system fundamentals
• Ability to work as part of the team as well as taking ownership of individual projects
• Familiarity with ITIL standards
• Familiarity with system monitoring tools

What we’d also love you to have:

• Centralized antivirus deployment and management in a corporate network environment
• Centralized desktop administration and compliance tools (Kace, Windows AD with WSUS)
• Knowledge of VoIP PBX with Asterisk
• Experience of information security systems in line with ISO 27001
• CCNA/CCNP Certification

What’s in it for you?

• The opportunity to work on cool technologies with an established global leading internal communications software vendor
• Continually advancing benefit package as part of our GPTW initiative which currently includes:
  • Performance-related bonus scheme
  • Medical Insurance (LAYA)
  • Access to a PRSA
  • Flexitime
  • Free Parking
  • Tea, coffee and fruit
  • Subsidized healthy snacks
• A top of the range developer machine
• Significant career growth opportunities
• A strong commitment to professional development and career growth which includes:
  • Weekly Tech Talks in which the Development team present research on interesting subjects
  • Professional development and training – Education Assistance Program, professional training as required
  • Ongoing personal development: Monthly softskills training opportunities
• Full training on the Newsweaver system and tools will be provided
• A Newsweaver account for your personal use
• Lots of cake…………..