General Manager, Swissotel Resort Phuket, Thailand. FRHI Hotels & Resorts Careers - Singapore

General Manager, Swissotel Resort Phuket, Thailand. 

To be responsible for financial, operational, marketing, human resources and other business planning. The general manager also has responsibility for departmental meetings, supplier relations and overall maintenance of the establishment. 

Property Overview: 

The beautiful, idyllic and family-friendly island retreat Swissotel Resort Phuket is a stone's throw off Kamala Beach, offering 180 spacious one to three-bedroom exclusive suites, each with a separate bedroom, living room and private balcony. A lagoon swimming pool, a fitness centre as well as a spa make sure you’ll have the be st environment in which to relax and revitalise. 

Summary of Responsibilities: 
Reporting to the Senior Vice President, APAC, responsibilities and essential job functions include but are not limited to the following: 

• Set, plan and direct the operations and departments to achieve goals under the four constituents.
• Ensure compliance with licensing laws, health and safety and other statutory regulations.
• Lead and guide the budgeting process and adhere to the established guidelines
• Manage the hotel budget and ensure expenses incurred are within budget and in line with the established guidelines.
• Lead and guide the ExCo team in driving the hotel revenue for all revenue centres.
• Ensure that proper contract documentations are in line with the FRHI internal guidelines before commissioning marketing, advertising, sales, event promoter, recruitment agencies and etc.
• Follow FRHI protocol in approving expenses, and obtaining the approval first from the FRHI Office / Owners for items which require approval at this level before implementation.
• Be present to personally welcome key residents and patrons, and entertain key accounts’ representatives.
• Ensure all Marketing and PR Communications are in compliance with FRHI Brand Marketing guidelines.
• Prepare and submit timely, weekly reports to RVP.
• Communicate in an effective and timely manner with RVP and matters which require the attention of RVP.
• Represent the FRHI Brand in projecting a credible image to the market, residents and colleagues alike.
• Comply with established guidelines on the hotel organizational structure and reporting lines, for example ExCo structure.
• Comply with established guidelines on recruitment, appointment and promotion of ExCo, Department Heads and colleagues.
• Comply with established guidelines on staff fringe benefits.
• Be visible around the hotel and shows an active interest in our colleagues’ welfare by asking our colleagues how they are doing regularly.
• Chair the following:

- Daily Operations Meeting

- Weekly ExCo Meeting

- Monthly Management Meeting (ExCo and All Department Heads)

- Quarterly/Bi-Annual Staff Communication Forum (for all colleagues)


• Lead by example in living the FRHI brand standards and FRHI Code of Ethics.
• Manager and establish positive owner relations through proper and appropriate communications with the appointed Owner's representative
• Follow appropriate protocol in communicating with the appointed Owner's representative and keeping the FRHI Office & RVP informed of such communications


Personal Attributes


• Luxury hotel/resort experience with good understanding of the market
• Strong operational (Rooms and Food & Beverage) experience preferred
• Solid Sales and Marketing background preferred
• Able to lead expatriates and local colleagues effectively
• Fluency in English language; ability to speak and present clearly and effectively
• Fluency in a second language (e.g. German, French, Russian, Mandarin and etc) preferred


Qualifications: 


• Bachelor’s Degree from reputable hotel schools preferred

Experience:


• 10 years’ experience in similar capacity


ABOUT OUR COMPANY

Three distinct brands, Fairmont, Raffles and Swissôtel, have combined to provide the world's finest accommodations for discerning travelers - giving our customers easier access to more destinations. Elegant accommodations and impeccable service in the world's finest destinations are elements that all of our brands share. However, our three brands also maintain their identities and traditions: Fairmont as a landmark presence integrated into its community; Raffles as sophisticated luxury with residential charm; and Swissôtel as personalized efficient service within a contemporary ambiance.